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Returns and Exchange Policy 


Return and Exchange Policy

IMPORTANT! You must contact us to obtain return information. Please do not ship anything back to us without an RGA number and shipping instructions as they will be returned to you. After contacting us we will issue you a return authorization within 24-48 hours via email. This email will contain all the return information you will need.

From 1 to 30 days from order arrival date:   Your credit will be for what you paid, less our actual shipping charges and the processing fee's charged by the credit card companies which we do NOT get back. If your order shipped for free you will be charged our actual shipping costs to ship the products to you. Unlike others all we want to do is break even, not make money off your return. Unusually large or complex orders may be subject to a restock fee to cover our time and expense. 

From 30 to 60 days from arrival date:  A 25% restock fee will be charged. Your credit will be what you paid less 25% restock fee and shipping charges.

Any items we do not have in stock and that have been factory ordered will be subject to a 25% restock fee. Any factory special orders or large quantities that we cannot stock are non-returnable and can not be cancelled once they are placed and scheduled for manufacture. Any items shipped freight free and returned will have our actual shipping costs deducted from your credit.

We cannot accept back any product returns or exchanges after 60 days under any conditions. 

All returns have to be in their original packaging with all original paperwork exactly as you received it. No product can be returned if it was installed whatsoever. The products must be returned to our warehouse within 14 business days from when the RGA number is issued. 

You must contact us to obtain return information. We are not responsible for, do not authorize and will not accept any charges for the cost of any labor or material incurred for any repair, installation, service or replacement unless previously agreed to in writing. 

Shortages - Any claims for shortages must be made within 5 days of products arrival. All orders are accompanied by a packing slip and an email receipt listing the products and exact quantities. Please inspect all shipments on their arrival. There is no reason a shortage would not be noted immediately as the packing slip and email invoice confirms all quantities.

Damaged or wrong product received - If a product that has been ordered arrives in damaged condition or is not the product ordered due to our or the manufacturers error it can be exchanged for a new corrected product within 60 days as long as the mistaken item is in new resalable condition. No product that has been installed can be returned for credit.

We can not accept products back that have been installed and process a warranty claim on physical damage or imperfections. Do not install any product that appears to be incorrect, damaged or defective and contact us immediately.